Refund Policy for SocialZone
Effective Date: [Insert Date]
Website: https://www.socialzone.net
At SocialZone, we strive to provide high-quality social media marketing services. Due to the nature of digital services, we have specific conditions under which refunds may be granted.
1. Eligibility for Refunds
Refunds may be issued in the following cases:
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Non-Delivery of Service: If the service you ordered is not delivered within the estimated timeframe and there is no reasonable delay or communication from our team.
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Partial Delivery: If you received only a portion of the service (e.g., fewer followers/likes/views than ordered), and the issue is not resolved after contacting support.
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Duplicate Payment: If you were charged more than once for the same order.
2. Non-Refundable Cases
Refunds will not be issued in the following situations:
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If you provide incorrect or broken links/usernames when placing an order.
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If the service has already started or been fully delivered.
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If you violate our Terms of Service.
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If your account/page/post is removed, banned, or made private after placing the order.
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For drops or issues caused by platform updates (e.g., Instagram, TikTok) after the delivery.
3. Order Cancellations
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Orders cannot be canceled once they are in progress or completed.
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You may request cancellation only if the order is still pending and has not started processing.
4. Refund Method
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Approved refunds will be credited to your SocialZone balance (wallet) by default.
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Refunds to the original payment method (e.g., PayPal, credit card) may be requested, but are not guaranteed and may take additional time depending on the payment processor.
5. How to Request a Refund
To request a refund, please contact our support team within 7 days of the order via:
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Email: [email protected]
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Support Ticket: [Inside your SocialZone dashboard]
Include your order ID, a brief explanation of the issue, and any relevant screenshots if possible.
6. Policy Changes
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a new effective date.