1. General Terms
At SocialZone, we provide digital services that begin processing immediately after your order is placed. By completing a purchase, you acknowledge and agree to the terms outlined in this Refund Policy.
2. Eligibility for Refunds
Refunds may be issued only under the following conditions:
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The service has not started within the expected delivery time.
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The order was not delivered as described on the website.
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There is a technical issue on our end that prevents completion of your order.
3. Non-Refundable Situations
Refunds cannot be provided in the situations below:
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The order has already begun or been partially delivered, as these are digital and irreversible services.
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A decrease in followers/likes/views caused by platform updates or user behavior.
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Incorrect information (wrong username, private account, etc.) provided by the customer.
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The user violates the terms of the social media platform, leading to loss of progress.
4. Order Cancellation
Customers may request cancellation only if the service has not yet started. Once the system begins processing, cancellation is not possible.
5. Delivery Guarantee
We guarantee to deliver the purchased amount. In cases where full delivery is not possible, we will either:
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Complete the missing amount, or
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Provide a partial refund proportional to the undelivered portion.
6. Contact
For refund or support requests, you can reach us at:
Email: support@socialzone.com
Response Time: 24–48 hours